Property Management

Successfully managing your investment property takes more than just collecting rent and responding to maintenance. It takes building relationships, efficient systems, incorporating the latest technology and having the overall goal to provide the highest level of service and representing our clients best interests at all times.

In fewer words, our aim is to manage your property as if it were our own.

We offer a complete service and our team is experienced to advise on insurance claims, maintenance recommendations, VCAT hearings, dispute resolution and tenant selection.

Click on the link below to download our guide to “Property Management a Better Way”. This brochure was designed to help you understand our internal administrative processes more clearly. We believe that if you understand our processes more clearly, we will be able to better serve you.

Download Brochure

Our company is committed to providing the highest level of service possible. This is why we have a strong focus on communication. It is our policy to have all calls returned on the same day or with in 24 hours if its a case where one of our team are out of the office and don’t return until the next day. All of our team have direct phone numbers and are connected with our office reception so that calls can be transferred to them when they are on the road.

At Besser + Co, we pride ourselves on being industry leaders when it comes to marketing your property. This means being 100% digital. Our website includes some of the most advanced features like 360 degree video capability and an inspection scheduling system which allows prospective tenants to book an inspection without even picking up the phone.

Being digital gives us a competitive advantage. We collect every name, number and email address for every tenant who enquires about one of our rental properties. This allows our database to match potential tenants in our system to your property and automatically notify them the moment your property hits the market.

Ingoing inspection

Before a new tenant moves into your property, a detailed report is created to capture the condition of the property. This will include photos and notes on the condition of your property prior to their lease starting. This report is provided to the tenant before they move in so that they have a clear record of the way we expect them to leave the property when they eventually decide to vacate.

Routine inspections

Regular routine inspections are conducted at Besser + Co. One of our team will arrange a time to meet the tenant at the property to document it’s condition and keep an eye out for any maintenance they may have failed to report. Like the ingoing report, this report will include photos and notes. We will also make recommendations for what we expect the tenant do in order to improve the condition of the property and a further section providing recommendation to the landlord.

Outgoing inspection

Once the tenant returns the keys to our office, one of our team will inspect the property to report on it’s condition. We will report back to you with any works that are required before the new tenant moves in and use the Ingoing Condition report as a guide to insure the property is returned in the same condition as it was leased to them. If there is a dispute with the tenant about the property condition, we are also experienced in negotiating bond deductions and representing your interests at VCAT.

Maintenance

Transparency and communication is of the utmost of importance when helping our clients maintain their rental properties. Our advanced maintenance software makes it easy to keep track of all active and completed maintenance, including quote management, reporting and conversations with our tradespeople, tenants and landlords.

Arrears control

Following up on our tenants arrears is a daily task. At Besser + Co, we pride ourselves on keeping a very low percentage rate of tenants who actually fall in arrears. This can be attributed to our aggressive follow up procedures which in includes daily text messages, emails and phone calls.