Property Management

Getting you the right tenant is paramount. Happy tenant, happy landlord. As a result we provide comprehensive reference checks on all of our prospective tenants. Our applications are digital which ensures all the information needed to make a decision is provided.

Click on the link below to download an example of the application that all tenants must fill out in full.

Download Example Application

Once the application has been received, reference checks confirmed and reviewed by one of our property managers, we will be in touch with you to discuss. While the final decision will always be yours, our team will advise on which applicant we think will be best suited to your property.

Your statement will be sent via email each month and will show you how much has been credited and how much has been debited. Our statements even show you a profit and loss graph over a period of time. At the end of each financial year, our team will provide you with an End of Financial Year report highlighting all credits and debits for that financial year to pass onto your accountant. If you wish, our team will even pay all of your outgoings for your property so that it can be neatly packaged with your EOFY report.

A Property Manager in Melbourne is responsible for managing the landlord’s property in relation to the leasing, management and relationship with the tenants. Generally, the tasks involve:

• assessing the value of the rent for the property by surveying the area;
• leasing the property in accordance with the landlord’s instructions;
• checking tenancy applications and making recommendations;
• conducting an ingoing condition report of the property;
• managing the submission of the bond to the Residential Tenancies Bond Authority;
• welcoming the tenants, providing keys and access equipment, and explaining any rules and conditions, including provision of keys and access information;
• helping the tenants with connecting utilities and services;
• responding to queries from tenants (including maintenance requests);
• receiving the periodic rent and transferring that to the landlord, after accounting for outgoings;
• conducting regular routine inspections of the property and reporting back to the landlord;
• arranging a final inspection and assessing the condition of the property;
• collecting keys from the tenants and organising the return of the bond; and
• providing a summary of the financials at the end of a financial year.

Other tasks can be performed depending on the service package acquired.

At Besser + Co., we pride ourselves on being industry leaders and among the top property management companies when it comes to marketing your property. This means being 100% digital to keep costs affordable and cost effective for our clients. Our website includes some of the most advanced features like 360 degree video capability and an inspection scheduling system which allows prospective tenants to book an inspection without even picking up the phone.

Being digital gives us a competitive advantage. We collect every name, number and email address for every tenant who enquires about one of our rental properties. This allows our database to match potential tenants in our system to your property and automatically notify them the moment your property hits the market.

Ingoing inspection

Before a new tenant moves into your property, a detailed report is created to capture the condition of the property. This will include photos and notes on the condition of your property prior to their lease starting. This report is provided to the tenant before they move in so that they have a clear record of the way we expect them to leave the property when they eventually decide to vacate.

Routine inspections

Regular routine inspections are conducted at Besser + Co. One of our team will arrange a time to meet the tenant at the property to document its condition and keep an eye out for any maintenance they may have failed to report. Like the ingoing report, this report will include photos and notes. We will also make recommendations for what we expect the tenant to do in order to improve the condition of the property and a further section providing recommendations to the landlord.

Outgoing inspection

Once the tenant returns the keys to our office, one of our team will inspect the property to report on its condition. We will report back to you with any works that are required before the new tenant moves in and use the Ingoing Condition report as a guide to ensure the property is returned in the same condition as it was leased to them. If there is a dispute with the tenant about the property condition, we are also experienced in negotiating bond deductions and representing your interests at VCAT.

Maintenance

Transparency and communication is of the utmost of importance when helping our clients maintain their rental properties. Our advanced maintenance software makes it easy to keep track of all active and completed maintenance, including quote management, reporting and conversations with our tradespeople, tenants and landlords.

Arrears control

Following up on our tenants arrears is a daily task. At Besser + Co., we pride ourselves on keeping a very low percentage rate of tenants who actually fall in arrears. This can be attributed to our aggressive follow up procedures which in includes daily text messages, emails and phone calls.

FAQs